Refund and Returns Policy
Effective Date: 20 July 2026
Welcome to Rasoi Achaar. We are committed to delivering high-quality homemade pickles prepared with care and traditional recipes. As our products are food items, please review our refund and returns policy before placing an order.
Returns
Due to the perishable nature of our products, we do not accept returns once an order has been delivered.
However, if you receive:
- A damaged or leaking product
- An incorrect product
- An expired product
- A tampered package
please contact us within 48 hours of delivery.
Refund Eligibility
To request a refund or replacement, please provide:
- Your Order ID
- Clear photos of the product and packaging
- A brief description of the issue
Once we verify your claim, we will process a refund or send a replacement, as applicable.
Refund Process
If your refund request is approved:
- Refunds will be issued to the original payment method.
- Processing typically takes 5–7 business days, depending on your bank or payment provider.
For Cash on Delivery (COD) orders, refunds will be made via UPI or bank transfer after verification.
Replacement Policy
A replacement may be provided if:
- The product is damaged during transit.
- The wrong product was delivered.
- There is a verified manufacturing or packaging defect.
Order Cancellation
- Orders can be cancelled before they are shipped.
- Once an order has been dispatched, it cannot be cancelled.
Non-Refundable Items
Refunds or returns are not available for:
- Change of mind after delivery
- Personal taste preferences
- Incorrect shipping information provided by the customer
- Delivery delays caused by courier partners or unforeseen circumstances
- Products that have been opened or consumed, unless they are defective
Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us:
Rasoi Achaar
📞 Phone/WhatsApp: +91 938 0576 918
📧 Email: info@rasoiachaar.com
🌐 Website: https://rasoiachaar.com